Earlier this week, AT&T sent emails to many customers urging them to buy new phones if they want to keep using its network services. If you didn’t know, AT&T plans to discontinue its 3G network, which means that phones that don’t support 4G data and voice calls will no longer work on AT&T.
The problem is that AT&T’s 3G network won’t stop working until at least February 2022, so there’s plenty of time for people to switch to other phones. Now, the email sent by AT&T was completely tone-deaf and lacked important information like the fact that customers have plenty of time to buy phones that are compatible with the carrier’s 4G network.
It seems that AT&T acknowledged the fact that its email was out of bounds and offered Gizmodo a statement apologizing for the problems that it may have caused.
Source: Phonearena
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