Fitbit, which is still in the midst of getting all of the i’s dotted and t’s crossed to complete its acquisition by Google parent Alphabet for $2.1 billion, is replacing some of its Sense smartwatches because of a problem with one of the health related features on the device. Late last month, a post on the Fitbit Product Help Forum copied verbatim an email that Fitbit sent to Sense owners. It read:
“This is Fitbit Customer Support. Thanks for your purchase of Fitbit Sense.
We identified a hardware issue with your device that could affect its ability to work properly. Please return the device to us. We’ll provide you with a prepaid return label.
To ensure the best possible Fitbit experience, we’re providing you with a replacement free of charge. Please keep all original accessories, such as your charging cable and band. You’ll receive a replacement device only.
After we receive your shipping details, you’ll receive an email message with the next steps for your replacement and then we’ll expedite a new Fitbit Sense to you.”
Source: Phonearena
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