Users also complained that Active Noise Cancellation (ANC), the feature that eliminates ambient and background noise from the AirPods Pro, isn’t working as expected. Sometimes background noises like traffic from a busy street, or airplane noises from the sky are breaking through the silence expected from the ANC feature. Other users have noticed a loss of bass sounds. Apple will do the right thing and it, or an Apple Authorized Service Provider, will fix the problem for free. That’s regardless of whether one or both earbuds need to be replaced.
Source: Phonearena
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